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Talk to an engineer, not a call centre.
Tell us what's going on and we'll route you to the person who can actually answer. Most enquiries get a reply the same business day, from a named engineer or account director.
24×7 incident line
Existing customers on Managed and Enterprise plans with a live production incident.
soc@seacowtech.cloud
Monitored 24×7. Customers also have a direct
number in their service description.
Send us a message
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We'll be in touch within one business day. For a production incident on an existing service, use the 24×7 incident line rather than this form.
Something went wrong on our side. Please email hello@seacowtech.cloud directly — we'd rather you reached us than gave up on a form.
No sales sequence, we promise
We do not have a nurture programme. There is nothing to unsubscribe from.
We reply
Same business day, from a named engineer or account director. Not an automated acknowledgement followed by silence.
30-minute call
We ask about your estate and your constraints. If we are not the right fit, we say so on the call and suggest who might be.
Scoped next step
Usually the free Well-Architected review, or a fixed-price assessment if the estate is large. Never an open-ended discovery engagement.
Two things worth knowing
We're not on AWS. Is that a problem?
Not if you are planning to be. If the majority of your estate is on Azure or Google Cloud and will stay there, we are probably the wrong managed provider for you — we are deliberately an AWS specialist. We will tell you that on the first call rather than after a discovery engagement.
We're very small. Are we too small?
Possibly, and we would rather say so honestly. Below roughly $10k a month in AWS spend, a managed service usually costs more than it returns, and you would be better served by a fixed-price piece of work — a landing zone build or a security hardening sprint — and then running it yourselves. We do that work too.