Australian owned · Operating since 2014 · Sydney, NSW Support & SLAs 24×7 incident line

Home/Case Studies

Case studies

Work we can talk about.

Customers are described by sector rather than named. We publish a name only with that customer's written consent, and figures only once they reconcile to the engagement report.

Consentwe name a customer only in writing, never by default
Reconciledevery published figure traces to an engagement report
Rollbacksincluded, not edited out — see the logistics exit
No quoteswe did not write ourselves
In brief

Shorter engagements

Not everything needs a retainer or a twelve-month programme.

Retail

Peak trading readiness

Load-tested and re-architected the checkout path ahead of a national sale event. Handled 7.4× baseline traffic with no degradation, and infrastructure cost returned to baseline within 48 hours of peak — the part most peak-readiness projects forget to design for.

SaaS

On-call handover

Took first-line paging from a nine-person engineering team in three weeks. Alert volume cut 68% through hygiene work before we accepted the pager. Two engineers who had been carrying most of the rotation are still there a year later.

Energy

Tested disaster recovery

Rebuilt backup and cross-region strategy against RTO/RPO agreed with the business rather than assumed by IT, then ran a live regional failover. Recovery achieved in 41 minutes against a 4-hour commitment.

How we write these

What you will not find on this page

  • Percentages without a baseline. If we say 31%, the page says 31% of what.
  • Outcomes we did not measure. Where a number is an estimate, we label it one.
  • Quotes we wrote ourselves. Every quote here was said by a named person who approved its use.
  • The engagements that went badly being quietly omitted — we will talk about those in a meeting if you ask, and you should ask.
“The wave plan was the first artefact that made the whole estate feel knowable. After that it was just execution.”
IT DirectorNational logistics operator

Your situation is probably on this page

Tell us which one, and we will tell you what the first ninety days would look like for you.